Testimonials

“Thank you so much to Sasha and her team for providing such a high quality and cost effective service. Sasha was very approachable and a pleasure to work with I will recommend this and other ISLAD resources.”

Social Worker

“I was so glad to hear that you will be continuing as Manager at Ragstone Road; this isn’t a comment on Lawrence who I haven’t met but because of my experience in dealing with you over the last 12 months. You always left me feeling that care was at the core of your actions and this was coupled with a pragmatic, common sense approach. With the incident involving getting Kathleen home from Sardinia, you showed commitment to getting the situation resolved quickly – and safely. We felt Kathleen was (is) in good hands. I have to add that Sarah and Ana were also greatly appreciated for their care and attention at the time (and since).

I have met with quite a number of carers over the years and feel that the standard of professionalism at the house under your leadership is higher than I have encountered before.”

Family Member

“I just wanted to say thank you all so much for caring about my daughter and being so kind. This is the first time since she was taken away that I have ever felt she is in the right place with people that actually care.”

Parent

“As a placing social worker, I would like to thank tou all at ISLAD for your efficient working practise and support throughout the assesment stage for placing within your organisation. I look forward to working with you in the near future.”

Social Worker

“It has been a very long and difficult journey for us all and we as a family were coming to the end of our tether wondering if we would ever find the right placement.”

Parent

“Well done to the member of your staff who stepped in on Thursday evening to tell an individual to calm down and behave with my daughter.”

Parent

“I have to say, I am so happy with everything you are all doing. All this help and support is so alien to me that I am finding it hard to adjust! Text messages during the day and it is rare that our evening chats begin with “I’m not happy”, which was the usual greeting whilst at the previous placement.

Parent

“Equally, I also wanted to thank you and your team for the support you have offered both P and S from the outset. We were aware that the placement was always going to be a challenge but I have found your open and robust approach to be very professional and proportionate to their needs. Thank you for the time you have taken to ensure every opportunity was given to them to enable the service to work.”

Social Worker

“My honest assessment of 24 Ragstone Rd: After being made to feel very welcome at ISLAD Berkshire I soon realised what a hidden gem it is and felt reassured to learn of such a well equipped facility exists for members of the community with Mental Health conditions and Intellectual Disabilities. The staff have enabled me to engage with service users and to get to know them and their views on the Police; enabling me to identify areas of concern within the community I serve. I look forward to continue to work with the staff and service users at ISLAD Berkshire and to continue to prove that ‘Hard To Reach Groups’ are not always hard to reach.”

Police Officer